1 Introduction
Welcome to Sardar Travels (sikhcab).
At Sardar Travels, we value your privacy and are committed to protecting the personal information you share with us when visiting our website, https://sikhcab.com/, or using our cab booking and taxi rental services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, submit booking inquiries, reserve a cab, or communicate with our team.
We aim to handle personal information responsibly and in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000, applicable rules, and provisions of the Digital Personal Data Protection Act, 2023, as and when applicable. Where relevant, we also respect applicable requirements of the European Union General Data Protection Regulation (GDPR).
By using our services, you acknowledge that you have been provided access to this Privacy Policy. Where required by law, we will obtain your consent separately before processing your personal information.
2 Information We Collect
We may collect personal information directly from you when you submit a booking request, complete an inquiry form, contact customer support, or use our services.
2.1 Personal Identification Information
- Full name
- Mobile or telephone number
- Email address
- Billing address, where required
- Other contact information voluntarily provided by you
2.2 Booking and Travel Information
- Pickup location and destination
- Travel date and pickup time
- Type of journey, including local rides, outstation trips, and airport transfers
- Number of passengers
- Preferred vehicle category
- Return journey details, where applicable
- Special travel instructions or requirements voluntarily provided by you
2.3 Payment and Billing Information
Where applicable, we may collect information required for payment processing and invoicing, including:
- Payment status and transaction reference
- Booking amount and fare details
- Billing name and address
- Payment method and payment confirmation
Where payments are processed by third-party payment gateways, payment information may be collected and processed directly by those providers under their own privacy policies.
We do not intentionally collect or store complete debit or credit card numbers, CVV codes, or online banking passwords on our website.
2.4 Technical and Website Usage Information
Depending on the website technologies and services enabled, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Website pages visited
- Date and time of visits
- Referral sources
- Cookie identifiers and basic website interaction information
This information may help us maintain website functionality, identify technical problems, prevent misuse, and improve the user experience.
3 How We Use Your Information
We use personal information for legitimate business purposes and only where an appropriate legal basis applies.
These purposes may include:
Booking Management
Processing booking requests, confirming reservations, assigning vehicles, coordinating drivers, and managing pickup and drop-off arrangements.
Customer Communication
Contacting you through telephone calls, SMS, WhatsApp, or email to provide booking confirmations, driver information, pickup instructions, journey updates, and important service notifications.
Customer Support
Responding to inquiries, handling complaints, managing cancellations, and resolving booking-related concerns.
Payments and Billing
Processing payments, issuing invoices, maintaining transaction records, and managing eligible refunds.
Service Improvement
Analysing booking patterns and website performance to improve the reliability and usability of our services.
Security and Fraud Prevention
Detecting suspicious activities, protecting our systems, and preventing fraudulent bookings or misuse of our services.
Legal Compliance
Meeting applicable legal, tax, accounting, regulatory, and lawful government reporting obligations.
We will not use your personal information for unrelated marketing communications without obtaining any consent required by applicable law. You may opt out of promotional communications through the methods provided in those messages or by contacting us.